At Quest Nexus, we want your experience to be perfect, but we understand that plans sometimes change. Our refund policy is as follows: Cancellations made at least 48 hours before the scheduled game will receive a full refund. Cancellations made within 48 hours of the game will receive a 50% refund. No refunds will be issued for cancellations made on the day of the game. If you wish to reschedule your game, please contact us at least 24 hours in advance, and we will be happy to assist you with booking a new time slot. Thank you for choosing Quest Nexus—we look forward to your visit!